Refund policy
HOW DO I CHANGE OR CANCEL MY ORDER?
You can cancel or modify your order within 24 hours of placing it. After this time, your order is locked for processing and can no longer be cancelled or changed.
This applies to all modifications, including size, design, or shipping address changes. To request a change, please contact us at info@ghostpicnic.com with your order number and the modification you'd like to make. We'll confirm once the change or cancellation has been processed.
Late or missing refunds: If you haven't received your refund, please first check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at info@ghostpicnic.com.
RECEIVED ITEMS
We will happily replace items at no additional cost if:
- Items arrive faulty, damaged, or soiled
- We sent the wrong item (size, style, or colour)
- Your parcel is lost in transit
- Your order arrives with one or more items missing
Please contact us within 48 hours of receiving your order.
Please note: size measurements are provided on each product page to help you find the right fit. We do not accept returns or refunds if an item doesn't fit or if you change your mind after receiving your order.
For logistical reasons, items from the same order may sometimes be shipped in separate packages. Please keep this in mind when receiving deliveries.
SHIPPING
If the tracking system shows your package as delivered but you haven't received it, please contact your carrier (e.g. Royal Mail, DHL, UPS) directly for delivery details. We do not offer refunds or replacements for orders marked as delivered.
If your package has been delivered to the wrong address, we will resend the item at no additional cost.
If delivery failed due to an invalid address provided at checkout, we are unable to offer replacements or refunds. Please double-check your order details before placing your order.
If delivery failed due to address issues on our end, we will replace and reship your order. Please contact us at info@ghostpicnic.com.
REFUNDS & RETURNS
We do not exchange or refund items unless there is a major problem, such as:
- The item is significantly different from what was described or shown
- You received the wrong item
We cannot accept returns of used items. If your item was damaged in transit, please contact us within 48 hours of receiving your order and we will replace it at no additional cost.
Please note that advertised images may slightly differ from the actual item due to lighting or monitor display settings.
Our policy lasts 30 days from the date you received your item. After this period, we are unable to offer a replacement or refund.
RETURNS
If you change your mind, you have 30 days from the date of delivery to return your order, subject to your rights under the Consumer Contracts Regulations 2013. Returns must be made with proof of purchase.
Please note: the original delivery cost will not be included in your refund. If taxes and import duties were included in your purchase price, these will be refunded. If not, you will need to reclaim duty directly from your local Customs office.
Refunds on promotional purchases will be calculated at the discounted price. Any complimentary gifts issued with a purchase must also be returned.
ORDER CANCELLATION
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt. To cancel, please contact us at info@ghostpicnic.com with your order number, contact details, and the items you wish to cancel.
If your order has already been dispatched, please wait until you receive it before exercising your return rights.
All returned items are inspected upon receipt. If the value of the goods has decreased due to handling, we may deduct this amount from your refund. Refunds will be processed within 14 days of receiving the returned goods.
Contact us: info@ghostpicnic.com