Widerrufsrecht
HOW DO I CHANGE OR CANCEL MY ORDER?
You can request to cancel or modify your order within 24 hours of placing it. After this time, your order may already have entered processing and we may not be able to make changes.
This applies to modifications including size, design, or shipping address changes.
To request a change or cancellation, please contact us at info@ghostpicnic.com with your order number and the modification you would like to make.
Nothing in this section affects any statutory cancellation rights you may have under applicable consumer law.
LATE OR MISSING REFUNDS
If you haven't received your refund, please first check your bank account. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
If you've done this and still haven't received your refund, please contact us at info@ghostpicnic.com.
FAULTY, DAMAGED OR INCORRECT ITEMS
We will happily replace or refund items, as appropriate, if:
-
Items arrive faulty, damaged, or soiled
-
We sent the wrong item, size, style, or colour
-
Your parcel is lost in transit
-
Your order arrives with one or more items missing
Please contact us as soon as reasonably possible after discovering the issue and provide your order number and, where appropriate, photographs showing the problem.
Where an item is faulty, damaged, incorrect, or otherwise not as described, we will cover reasonable return costs where a return is required.
SIZE AND FIT
Size measurements are provided on each product page to help you select the appropriate size.
If you have selected the wrong size or simply do not like the fit, this will normally be treated as a change-of-mind return rather than a faulty item.
Where you are entitled to return the item under our return policy or applicable consumer law, the standard change-of-mind return conditions and return-cost provisions below will apply.
SHIPPING
For logistical reasons, items from the same order may sometimes be shipped separately.
If tracking shows your package as delivered but you have not received it, please first check around the delivery location, with household members or neighbours, and contact the relevant carrier for further delivery information. Please also contact us if you are unable to locate the parcel so that we can review the situation.
If your package was delivered to an incorrect address due to an error on our part, please contact us and we will work with you to resolve the issue.
If delivery fails because an incorrect or incomplete shipping address was provided at checkout, additional shipping costs may apply if the order needs to be resent.
RETURNS
We accept eligible returns within 30 days of delivery. This policy is in addition to any statutory rights you may have under applicable consumer law.
If you change your mind, order the wrong size, do not like the fit, or otherwise wish to return an item that is not faulty, you are responsible for the direct cost of returning the goods to us, except where applicable law requires otherwise.
RETURN LOCATION AND INTERNATIONAL RETURNS
We work with fulfilment and return facilities in different locations.
The return address applicable to your order may depend on where the goods were produced, fulfilled, dispatched, or can appropriately be processed for return. The designated return facility may be located in your country or in another country.
As a result, your return may require international shipping. For change-of-mind returns, you will be responsible for the direct cost of that return shipping, including international return shipping where applicable, except where applicable law requires otherwise.
Return shipping costs will vary depending on your location, the designated return address, parcel size and weight, and the carrier or shipping service you choose.
Please contact us at info@ghostpicnic.com with your order number before returning any goods so that we can provide the correct return address and return instructions for your order.
Please do not automatically return goods to the business address displayed on our website, the address printed on the original parcel, or any other address unless we have confirmed that it is the correct return address for your order.
We strongly recommend using a tracked shipping service and retaining proof of postage until your return has been processed.
UK/EU STATUTORY CANCELLATION RIGHTS
Where applicable, nothing in this policy limits or excludes your statutory consumer rights.
If you are a UK consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to your purchase, you generally have the right to cancel an eligible distance contract within 14 days after receiving the goods.
To exercise your right to cancel, please contact us at info@ghostpicnic.com with a clear statement that you wish to cancel your purchase, together with your order details.
If you exercise an applicable statutory cancellation right, you will bear the direct cost of returning the goods, provided that we have informed you of this responsibility as required by applicable law. The designated return address may be domestic or international as explained in the Returns section above.
Where required by applicable law, we will refund the amount paid for the cancelled goods together with the cost of our least expensive standard delivery option offered for the order. Additional delivery costs resulting from your choice of a more expensive delivery method may not be refundable.
Refunds will be made using the original payment method, unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent the goods back, where permitted by applicable law.
You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
REFUND CONDITIONS
Returned items should be sent back in their original condition where reasonably possible.
We may make a deduction from the refund where permitted by law if the value of the goods has been reduced as a result of unnecessary handling.
For promotional purchases, refunds will be based on the amount actually paid for the returned item(s), subject to applicable law.
If a promotion included a complimentary gift that was conditional on the purchase, we may require the complimentary item to be returned as part of the cancellation or adjust the refund where legally permitted.
Once a return has been received and inspected, we will process the refund in accordance with this policy and applicable consumer law.
CONTACT US
For cancellations, returns, refunds, damaged items, or questions about this policy, please contact: